Terms of service

By shopping on this site you automatically accept the terms and conditions stated below. Therefore, we kindly ask you to read the terms thoroughly before you go through with your purchase.


PROCEDURE

In order to purchase items at Kartotekcopenhagen.dk you must fill in your personal information and payment information. Once you have chosen the item or items you wish to purchase you may proceed to checkout. When the order has been placed you will receive order confirmation by email. As soon as the payment has been approved and the items have been selected from our stock, you will receive an order confirmation.

If you have any questions about your purchase at kartotekcopenhagen.dk or would like some personal advice from our dedicated team, please don’t hesitate to contact us at webshop@kartotekcopenhagen.dk


SHIPPING

All goods are sent from Denmark and can be shipped to several countries in and outside of Europe. Shipping costs will appear from the order confirmation before you pay.

For orders within Denmark a shipment fee of 40 DKK will be charged to cover shipping cost. We ship with GLS to a "pakkeshop" near you or to a company address.

For orders sent to other countries we charge between 95 and 750 DKK, depending on the country you wish to ship your goods to. We ship with either GLS or UPS.

Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).

  • Australien: 750 DKK
  • Austria: 110 DKK (shop delivery or private delivery)  |  Free shipping above 1100 DKK
  • Belgium: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
  • Bulgaria: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • Canada (East)*: 600 DKK
    *7 of 13 provinces = Alberta, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec included.
  • Canada (West)*: 700 DKK
    *6 of 13 provinces = British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon included. 
  • Canary Islands* (Spain): 600 DKK (private delivery)
    *2 of 52 provinces = Las Palmas and Santa Cruz de Tenerife included.
  • Croatia: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
  • Czechia: 105 DKK (private delivery)  |  Free shipping above 1050 DKK
  • Estonia: 200 DKK (private delivery)  |  Free shipping above 2000 DKK
  • Finland: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • France: 150 DKK (shop delivery or private delivery)  |  Free shipping above 1500 DKK
  • Germany: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
  • Greece: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
  • Hungary: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • Iceland: 700 DKK
  • Ireland: 175 DKK (private delivery)  |  Free shipping above 1750 DKK
  • Italy: 160 DKK (shop delivery or private delivery)  |  Free shipping above 1600 DKK
  • Latvia: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • Lithuania: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • Luxembourg: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
  • Malta: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
  • Netherlands: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
  • Norway: 175 DKK  |  Free shipping above 1750 DKK
  • Poland: 105 DKK (shop delivery or private delivery)  |  Free shipping above 1050 DKK
  • Romania: 250 DKK (private delivery)  |  Free shipping above 2500 DKK
  • Portugal*: 185 DKK (private delivery)  |  Free shipping above 1850 DKK
    *18 of 20 regions = Azores and Madeira excluded.
  • Slovakia: 105 DKK (private delivery)  |  Free shipping above 1050 DKK
  • Slovenia: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
  • Spain*: 185 DKK (shop delivery or private delivery)   |  Free shipping above 1850 DKK
    *48 of 52 provinces = Ceuta and Melilla excluded.
  • Sweden: 100 DKK (shop delivery or private delivery)   |  Free shipping above 1000 DKK
  • Switzerland:  175 DKK  |  Free shipping above 1750 DKK
  • USA (Mid/West)*: 700 DKK
    *43 of 62 states = Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Washington DC, Micronesia, Florida, Georgia, Guam, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Marshall Islands, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Northern Mariana Islands, Oklahoma, Oregon, Palau, Puerto Rico, South Dakota, Tennessee, Texas, Utah, U. S. Virgin Islands, Washington, Wisconsin, Wyoming, Armed Forced Americas, Armed Forced Europe, Armed Forced Pacific included. 
  • USA (North)*: 600 DKK
    *19 of 62 states = Connecticut, Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia included.

All orders within Denmark will be delivered within 5-8 working days from the day you have placed your order on our webshop. All orders shipped outside of Denmark will be delivered within 10-15 working days from placed order.

We always pack everything carefully, in order to reduce the risk of possible damage.

In the circumstance of delays caused by the shipping company, Kartotekcopenhagen.dk cannot be held responsible.  We kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return the purchased items to us. Kartotekcopenhagen.dk is not responsible for any items damaged during transportation.


PICK UP 

You're welcome to come and pick up your order at our shop/showroom in Copenhagen (Address: Classensgade 47, 2100 Copenhagen, Denmark). 

Your order must be picked up during the opening hours of our shop. Our shop is open Monday to Thursday 10-17:30, Friday 10-16 and the first and last Saturday of the month 11-15. We’re closed Sunday and on public holidays.

Choose pick up as an option during checkout. We will contact you when the order is ready.


MISSING PICK UP/RECEPTION OF PACKAGE

If you do not pick up your package at the selected pickup point before the deadline expires, or if you do not wish to receive the package from us when it is being delivered to your address, the package will automatically be returned to us, and we will be charged a return shipping fee accordingly. This amount will be deducted when the purchase is refunded.

If you have changed your mind about your purchase, it would therefore be more cost-effective for you to receive your package and subsequently return it to us yourself, as the costs for this are significantly lower than the return shipping fee.

If your package goes missing during shipping, you have to contact and file a claim to the local branch of the shipping company used for the shipment.


PAYMENT METHODS

At Kartotekcopenhagen.dk we accept the following cards:

VISA/DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS. 

We also accept Paypal, Apple Pay and MobilePay.

All prices are indicated in DKK & EUR, and include a 25% Danish sales tax/VAT or a local VAT tax.

 

 

SECURITY

To help ensure that your shopping experience is safe, simple, and secure, Kartotekcopenhagen.dk uses Secure Socket Layer (SSL) technology. A SSL is a protocol that encrypts your information so that your information is kept secure while being transmitted via the Internet. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.


NOTIFICATION OF DEFECTS

Kartotekcopenhagen.dk trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact us at sales@kartotekcopenhagen.dk

If the complaints are entitled you will get a refund of your shipping costs with in fair limits. When you return the item please inform us about the problem as detailed as possible. Please make sure the item is delivered safe and sound and make sure to get a receipt for the shipping so we can refund the amount.


COLOURS

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.


CUSTOMS AND SALES TAX /VAT

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.


PRICING POLICY

Kartotekcopenhagen.dk reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Kartotekcopenhagen.dk cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.


DISCLAIMER

Kartotekcopenhagen.dk cannot be held responsible for items that are sold out at the time of purchase. Typos, changes in delivery from our suppliers and unforeseen delays that Kartotekcopenhagen.dk cannot control can occur, and we are not to be held accountable for these.